This error appears on these printers: C7180, C7280, C5180, C6150, Photosmart 3310, etc...
Solution 1:
- Press * and # at the same time
- Press 1, 2, 3 and “support R0632M” should display
- Press > and “information menu” should display
- Press > and “configuration menu” should display
- Press OK and “hardware failure status” should display
- Press OK “failure status: clear”. Press OK to clear
- Press CANCEL
- Press CANCEL
- Press CANCEL
- Turn printer off, unplug power cord for 2 minutes, plug cord back in then turn printer back on.
Solution 2:
- Without turning off the product, disconnect the USB cable from the rear of the product.
- Remove the cartridges from the product.
- Wait for the Insert Cartridges message to display on the control panel.
- Disconnect the power cord from the back of the product.
- Wait 60 seconds.
- Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
- Reinsert the cartridges, and then close any open doors on the product.
- If you receive a prompt to print a calibration page, do so.
- Reconnect the USB cable to the rear of the product, and then try printing again.