HP Photosmart and Officejet Printhead

When youve tried all solutions for solving "0xc..." errors and any one works... you have to change the printhead.

HP Print Head Printhead CB326-30002 CN642A for HP 564XL and HP 564

• PhotoSmart B8500
• PhotoSmart B8550
• PhotoSmart B8553
• PhotoSmart B8558
• PhotoSmart C309 Series
• PhotoSmart C309a
• PhotoSmart C309g
• PhotoSmart C310a
• PhotoSmart C510a
• PhotoSmart C5300
• PhotoSmart C5324
• PhotoSmart C5370
• PhotoSmart C5373
• PhotoSmart C5380
• PhotoSmart C5383
• PhotoSmart C5388
• PhotoSmart C5390
• PhotoSmart C5393
• PhotoSmart C6300
• PhotoSmart C6324
• PhotoSmart C6340
• PhotoSmart C6350
• PhotoSmart C6375
• PhotoSmart C6380
• PhotoSmart C6383
• PhotoSmart C6388
• PhotoSmart D5400 Series
• PhotoSmart D5445
• PhotoSmart D5460
• PhotoSmart D5463
• PhotoSmart D5468
• PhotoSmart D7500 Series
• PhotoSmart D7560
• PhotoSmart eStation All-in-One
• PhotoSmart Fax e-All-in-One - C410a
• PhotoSmart Premium e-All-in-One
• PhotoSmart Premium Fax
• PhotoSmart Premium Fax All-in-One
• PhotoSmart TouchSmart Web All-in-One Printers 

HP 920 printhead CN643A - CD868-3001:

• OfficeJet 6500 Series
• OfficeJet 6500 Wireless
• OfficeJet 7000
• PhotoSmart B109A B109N B109C B109D B109f
• PhotoSmart B209 Series
• PhotoSmart Plus

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Error code 0xc18a0106 on HP Photosmart printers

Solution 1:

• Push "OK", "Cancel", "Black" and "Color" all at once while turning the printer off.
• Turn it back on. 
• One more time: push "OK", "Cancel", "Black" and "Color" all at once while turning the printer off.
• Turn it back on.

Solution 2: Resetting the product:

• Without turning off the product, disconnect the USB cable from the rear of the product.
• Remove the cartridges from the product.
• Wait for the "Insert Cartridges" message on the control panel.
• Disconnect the power cord from the back of the product.
• Wait 60 seconds.
• Reconnect the power cord. If the product does not automatically turn on, press the Power button.
• Reinsert the cartridges, and then close any open doors on the product.
• If you receive a prompt to print a calibration page, do so.
• Reconnect the USB cable to the rear of the product, and then try printing again.

Solution 3:

• 1. Get the unit into the “Support Menu” by following these steps: Press and hold the “*” key. Press the “#” key and release both keys. Display should say “Enter Special Key Combo”. Press and release in sequence the “1”, “2” and “3” buttons. Display should say “Support"
• 2. Press and release the right arrow button until the display says “System Configuration Menu”.
• 3. Press and release the “OK” button.
• 4. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
• 5. Press and release the “OK” button.
• 6. Display should say “Hardware failure status: Clear. Press OK to clear”.
• 7. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
• 8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. DO NOT TRY TO PRINT AT THIS STAGE.
• 9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
• 10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
• 11. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
• 12. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
• 13. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
• 14. If the error is still there, or reoccurs replace the unit.

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Printhead for HP Officejet and Photosmart printers

HP Print Head Printhead CB326-30002 CN642A for HP 564XL and HP 564:

• Hewlett-Packard OfficeJet 6000
• Hewlett-Packard PhotoSmart B8500
• Hewlett-Packard PhotoSmart B8550
• Hewlett-Packard PhotoSmart B8553
• Hewlett-Packard PhotoSmart B8558
• Hewlett-Packard PhotoSmart C5300
• Hewlett-Packard PhotoSmart C5324
• Hewlett-Packard PhotoSmart C5370
• Hewlett-Packard PhotoSmart C5373
• Hewlett-Packard PhotoSmart C5380
• Hewlett-Packard PhotoSmart C5383
• Hewlett-Packard PhotoSmart C5388
• Hewlett-Packard PhotoSmart C5390
• Hewlett-Packard PhotoSmart C5393
• Hewlett-Packard PhotoSmart C6300
• Hewlett-Packard PhotoSmart C6324
• Hewlett-Packard PhotoSmart C6340
• Hewlett-Packard PhotoSmart C6350
• Hewlett-Packard PhotoSmart C6375
• Hewlett-Packard PhotoSmart C6380
• Hewlett-Packard PhotoSmart C6383
• Hewlett-Packard PhotoSmart C6388
• Hewlett-Packard PhotoSmart D5400
• Hewlett-Packard PhotoSmart D5445
• Hewlett-Packard PhotoSmart D5460
• Hewlett-Packard PhotoSmart D5463
• Hewlett-Packard PhotoSmart D5468
• Hewlett-Packard PhotoSmart D7500
• Hewlett-Packard PhotoSmart D7560
• Hewlett-Packard PhotoSmart Premium Fax
• Hewlett-Packard PhotoSmart Premium Fax C309 
• Hewlett-Packard PhotoSmart Premium Fax C309a
• Hewlett-Packard PhotoSmart Premium Fax C309g
• Hewlett-Packard PhotoSmart Premium Fax C310a
• Hewlett-Packard PhotoSmart Premium Fax C510a
• PhotoSmart eStation All-in-One
• PhotoSmart Fax e-All-in-One - C410a

Genuine HP CN643A - CD868-30001 printhead for HP 920 - 920XL:

• Hewlett-Packard OfficeJet 6000 Series
• Hewlett-Packard OfficeJet 6500 
• Hewlett-Packard OfficeJet 6500A
• Hewlett-Packard OfficeJet 6500 Wireless
• Hewlett-Packard OfficeJet 7000
• Hewlett-Packard OfficeJet 7500
• Hewlett-Packard OfficeJet 7500A
• Hewlett-Packard PhotoSmart B109A B109N B109C B109D B109f
• Hewlett-Packard PhotoSmart B209 Series
• Hewlett-Packard PhotoSmart Plus

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